All orders that are purchased on weekends (Saturdays & Sundays) & U.S. holidays will require one to two business days process and shipping time. All orders are processed and shipped Monday through Friday on Eastern Standard Time (ET). Any order placed on the weekend with expedited shipping will not be processed & shipped until the following business day. Our products are shipped in a blank unmarked packaging for your privacy. Shipping time range from 10-20 DAYS with tracking numbers provides. On all orders over $50 you receive FREE SHIPPING.
Relax Feels will be happy to replace any item(s) in the following circumstances: product is received in damaged packaging, product is received spoiled, or product is NOT the item ordered per order records.
Refunds are ONLY available within 30 days of product receipt. Any unopened product can be return for 100% refund. Opened product can be returned for 50% refund. With spoiled product or unusual circumstances (Relax Feels requests you to return) refund amount will be determined on a case by case basis. Refunds can only be credited to originating credit card. Relax Feels is NOT responsible for undeliverable products due to incorrect address information provided by you, packages not delivered by an assumed delivery date, & product damage or loss from shipment. However we will Refund/Replace damaged products. We wish we could guarantee 100% proper handling and prompt receipt of packages by third party carriers (UPS, FedEx or USPS). Once product leaves our warehouse, these factors are out of our control. Relax Feels reserves the right to deny returns at any time. We do not offer a refund for products not purchased directly from our website, relaxfeels.com. Products purchased from our retailer or other vendor MUST be return to your place of purchase. When our warehouse receives the item and notifies us you will receive your refund.
